Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines the terms under which NMT Security Innovations Private Limited ("NMT Security", "we", "us", or "our") handles cancellation requests and refund claims for our cybersecurity products and services.

By purchasing or subscribing to our services, you acknowledge and agree to the terms set forth in this policy. We recommend reading this policy carefully before making any purchase.

2. Cancellation Policy

a. Subscription-Based Services

For recurring subscription plans (monthly or annual):

• You may cancel your subscription at any time by contacting our support team at info@nmtsecurity.com
• Cancellation requests must be submitted at least 30 days prior to the next billing cycle to avoid charges for the upcoming period
• Upon cancellation, your access to the subscribed service will remain active until the end of the current billing period
• No further charges will be applied once the cancellation takes effect
• Any data associated with your account will be retained for 30 days post-cancellation, after which it may be permanently deleted

b. Project-Based / One-Time Services

For consulting, assessment, or one-time engagement services:

• Cancellation must be communicated in writing via email to info@nmtsecurity.com
• Charges for work already completed up to the date of cancellation are non-refundable
• If cancellation occurs before the project commencement, a full refund of advance payments will be provided (minus any applicable administrative fees)
• Partially completed projects will be reviewed on a case-by-case basis for pro-rata refund eligibility

3. Refund Policy

a. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Delivered: If NMT Security fails to deliver the agreed-upon service within the stipulated timeframe without prior communication
• Duplicate Payment: If you have been charged more than once for the same service due to a billing error
• Technical Billing Error: If a system or technical error on our end results in incorrect charges
• Service Downgrade: If you downgrade your plan mid-cycle, the difference may be credited toward future invoices

b. Non-Refundable Items

The following are strictly non-refundable:

• Services that have been fully delivered and accepted
• One-time setup fees, onboarding charges, and configuration costs
• Customized or bespoke services already in progress or completed
• Third-party software licenses, tools, or integrations purchased on your behalf
• Training sessions or workshops already conducted

4. Refund Process

To initiate a refund, please follow these steps:

5. Service Credits

In certain cases, instead of a monetary refund, we may offer service credits that can be applied toward future purchases, renewals, or upgrades. Key terms for service credits:

• Service credits are non-transferable and non-exchangeable for cash
• Credits must be utilized within 12 months from the date of issuance
• Unused credits will expire automatically after the validity period
• Credits can be applied to any NMT Security product or service

6. Plan Modifications

If you wish to upgrade or downgrade your current service plan, please contact our support team. Billing adjustments will be handled as follows:

• Upgrades: The price difference will be prorated and charged immediately for the remaining billing period
• Downgrades: The difference will be credited toward your next billing cycle. No cash refunds for downgrades.

7. Dispute Resolution

If you are unsatisfied with our resolution regarding a refund or cancellation request, you may escalate the matter by writing to info@nmtsecurity.com with "Dispute Escalation" in the subject line. Our management team will review and respond within 15 business days. We are committed to resolving all disputes in a fair, transparent, and timely manner.

8. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with a revised "Effective Date." Continued use of our services after any modifications constitutes your acceptance of the updated policy.

9. Contact Us

For any questions or to submit a cancellation or refund request, please contact us: