Case StudySaaS / Conversational AI
Strengthening Security Posture and Enterprise Readiness for a Conversational AI Platform
Orbitel.AI improved its overall external security posture from Grade C to Grade B in under three months, enabling confident enterprise onboarding with large regulated financial institutions.
Grade C→Grade B
Overall Security Posture
In under 3 months
F→C
Brand Risk Monitoring
External exposure discovery & remediation
D→A
Network Security
Misconfigurations fixed, perimeter hardened
C→A
Email Security
Policy hardening & authentication controls
Company
Orbitel.AI
Industry
Conversational AI & Telephony
HQ
India
Engagement
NOVA AI Platform + Security Advisory
Duration
3 Months
The Challenge
Operating Context Before Engagement
01
Security posture required uplift to support enterprise growth
As Orbitel expanded its conversational AI and telephony-driven offerings, its overall security posture required structured improvement to meet the expectations of large, regulated enterprises.
02
Fragmented visibility across security domains
While baseline controls existed, security maturity varied across domains such as brand risk exposure, network security, and email security, resulting in uneven risk coverage.
03
Enterprise onboarding readiness needed acceleration
Supporting onboarding discussions with large financial institutions required stronger alignment with client-specific security, assurance, and documentation expectations.
04
Application security needed formal validation
Secure development practices were in place, but structured application security testing and independent validation were required to demonstrate assurance to enterprise stakeholders.
The Solution
With NOVA AI Platform + Security Advisory
Measured security posture improvement
Within three months, Orbitel's external security posture improved from Grade C to Grade B, driven by structured remediation, risk-based prioritisation, and governance-led execution across identified exposures.
Domain-wise security uplift with speed
Targeted remediation programs delivered measurable improvements across Brand Risk (F→C), Network Security (D→A), and Email Security (C→A) through NOVA AI's continuous monitoring.
Enterprise client & regulatory alignment
Orbitel was supported in aligning its security posture, documentation, and assurance responses to meet the expectations of large, regulated financial services clients, enabling successful enterprise onboarding.
VAPT, SAST & Trust Center
The engagement included SAST and VAPT to validate application and infrastructure risks, with findings tracked to closure. A public Trust Center was designed, consolidating security, privacy, and compliance commitments.
Positive Business Outcomes
Results That Move the Business
Accelerated enterprise readiness
Orbitel strengthened its ability to respond confidently to security due diligence, reducing friction during onboarding with regulated enterprises.
Demonstrable security maturity improvement
Security posture improvements were measurable, time-bound, and aligned to business priorities, supporting credibility with customers and partners.
Stronger assurance without operational disruption
Security improvements were implemented alongside ongoing product development, without slowing delivery timelines.
Improved customer trust & market positioning
The Trust Center and validated testing outcomes improved Orbitel's credibility as a secure, enterprise-ready platform.
"
The engagement helped us move from reactive security improvements to a structured, measurable uplift in our overall posture. The combination of targeted remediation, application security testing, and enterprise-aligned documentation significantly strengthened our readiness for regulated customers.
RG
Rahul Gupta
CTO & Co-Founder, Orbitel.AI